Cili88 Privacy Policy – How We Protect Your Data
Updated: January 2026
This Privacy Policy explains how cili88 collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to safeguarding your privacy at every stage of your experience on the platform.
1. Information We Collect
When you register and use the cili88 platform, we collect various types of information to ensure our services run smoothly and securely. The information collected covers the following categories:
Account Information
During registration, you are asked to provide a username, password, email address, and phone number. This information is used to verify your identity, grant access to your account, and contact you regarding account activity.
Payment Information in MYR
To process deposits and withdrawals in MYR, we collect information related to your chosen payment method, such as bank account numbers, account holder names, and digital wallet details (Touch 'n Go eWallet, GrabPay). We do not store full credit or debit card numbers — all sensitive payment data is encrypted and managed by registered payment processors.
Device & Browser Information
Our platform automatically records technical information such as your IP address, browser type, device operating system, screen resolution, and pages visited. This data helps us troubleshoot technical issues, detect suspicious activity, and improve platform performance — particularly for mobile users in Malaysia.
Platform Usage Data
We record game history, bets placed, active session durations, and interactions with platform features. This data is used for service improvement purposes and to meet applicable compliance requirements.
2. How We Use Your Information
Platform Operations & Services
The information we collect is used to enable account registration, process financial transactions in MYR, provide access to games and betting, and send you important account notifications via email or SMS.
Security & Fraud Prevention
Technical data and account activity are analysed to detect unauthorised access attempts, fraudulent activity, and violations of our terms of use. These measures protect your account and ensure a fair playing environment for all cili88 users.
User Experience Improvements
Usage data is analysed to understand how users interact with the platform, which sections are most visited, and which features need improvement. This helps us optimise the mobile experience for Malaysian users, the majority of whom access cili88 via smartphone.
Legal Compliance
In certain cases, cili88 may be required to disclose user information to Malaysian government authorities if mandated by law or court order. We will comply with all legitimate compliance requirements without compromising the privacy of uninvolved users.
3. Cookies & Tracking
Cili88 uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Session Cookies: Used to maintain your logged-in status during an active session and ensure smooth platform navigation without requiring repeated logins.
- Preference Cookies: Saves your language settings and display preferences so your experience remains consistent across every visit to the platform.
- Analytics Cookies: Collects anonymised usage data to help us understand navigation patterns and identify areas for improvement.
- Security Cookies: Helps detect suspicious activity and protect your account from unauthorised access.
You can manage cookie usage through your browser settings. Please note that disabling certain cookies may affect platform functionality, particularly in relation to login authentication and account security.
4. Data Storage, Security & Sharing
Data Storage & Security
All user data is stored on servers protected with industry-standard SSL encryption. cili88 employs appropriate technical and organisational security measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction.
Active account data is retained for as long as your account remains open. Once an account is closed, we retain financial transaction records for the minimum period required by legal compliance obligations before securely deleting them from our systems.
Third-Party Sharing
Cili88 does not sell or rent users' personal information to third parties for marketing purposes. Information is only shared under the following limited circumstances:
- Payment service providers that process your MYR deposits and withdrawals, bound by strict data confidentiality agreements.
- Third-party game providers that supply gaming software within the platform, strictly on a need-to-know basis for technical purposes only.
- Malaysian government authorities where required by law or valid legal proceedings.
5. User Rights & Contact Us
Right to Access, Correction & Deletion
As a cili88 user in Malaysia, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you. Such requests can be submitted through our support email.
- Right to Correction: If any information we hold about you is inaccurate or out of date, you have the right to request a correction. You may also update certain profile details directly through your account settings.
- Right to Deletion: Under certain circumstances, you have the right to request the deletion of your personal data. Please note, however, that we may be required to retain certain records for a period stipulated by law before full deletion can be carried out.
- Right to Withdraw Consent: You may withdraw your consent to certain data processing at any time, though this may affect the availability of some platform features.
Privacy Policy Updates
Cili88 reserves the right to update this Privacy Policy at any time to reflect changes in our practices or new legal requirements. Users will be notified of any significant changes via in-platform notifications or email. We encourage you to review this page periodically.
Contact the cili88 Team
If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal data, please reach out to our support team by email: [email protected]
We will endeavour to respond to all privacy-related enquiries within three business days. For general platform enquiries, you may also refer to the FAQ we cover the questions most frequently asked by Malaysian users.
Your Data is Safe. Your Platform is Ready.
Cili88 puts the security and privacy of every Malaysian user first. Register now and enjoy a safe, fast, and user-friendly sports betting and casino experience.